Super Ace FAQ – Pakistan Online Gaming Questions Answered

Registration at Super Ace is completely free – there is no sign-up fee or monthly charge. You only spend money when you choose to deposit and place a bet. The minimum age to register is 18 years. Super Ace enforces this strictly. Any account found to belong to a person under 18 will be immediately closed and funds forfeited.

No CNIC is needed to create your account. Registration only requires your name, mobile number and date of birth. However, KYC verification (which may include CNIC) can be requested when you withdraw amounts above Rs 50,000 or during a routine security review. You can complete KYC proactively from your account settings to avoid any delays at withdrawal time.

No. Super Ace operates a strict one account per person policy. Creating duplicate accounts – for any reason, including claiming multiple welcome bonuses – is a violation of our Terms and Conditions and will result in all associated accounts being permanently closed. If you are having trouble accessing your existing account, contact support rather than registering again.

Yes. Super Ace is fully optimised for mobile browsers on Android and iOS. Open Chrome or Safari, go to superace-jit.com and register directly. No app download is required. The registration form, cashier, games lobby and account settings all work smoothly on any modern smartphone.

OTP delivery can occasionally be delayed by 1–2 minutes, especially on Jazz and Zong networks. Wait a full 2 minutes before requesting a resend. Check that your mobile number was entered correctly in the 03XX format without spaces or dashes. If you still have not received the OTP after 5 minutes, contact Super Ace live chat support – they can verify your number and resend manually.

No. Each Super Ace account must be registered by and for the individual who will use it, using that person's own personal details. Registering an account using another person's information – even a family member's – violates our Terms and Conditions and may result in both accounts being closed. Each adult player should register their own individual account.

Super Ace supports all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard debit and credit cards. All deposits are processed in Pakistani Rupees (PKR). There are no foreign currency conversion fees. Visit our Deposit and Withdrawal page for complete details.

The minimum deposit at Super Ace is Rs 200 for Easypaisa and JazzCash. For bank transfers (IBFT) the minimum is Rs 500. For Visa/Mastercard the minimum is Rs 1,000. There is no maximum deposit limit set by Super Ace, though your bank or mobile wallet may impose their own daily transfer limits.

Easypaisa and JazzCash deposits are credited to your Super Ace account instantly in the vast majority of cases. Occasionally a network delay may cause a hold of up to 10 minutes. If your deposit has not arrived after 15 minutes, check your Easypaisa or JazzCash transaction history to confirm the payment was deducted, then contact Super Ace support with the transaction reference number.

No. Super Ace only accepts deposits from payment methods registered in your own name. Third-party payments – from a family member, friend or any other person – are not permitted and will be reversed if detected. This policy exists to prevent fraud and money laundering and is a condition of our operating licence. Please use your own registered Easypaisa, JazzCash or bank account.

Super Ace does not charge any fees on deposits. You receive the full amount you transfer. However, your own bank or mobile wallet provider may charge a service fee for outgoing transfers – this is determined by them, not Super Ace. Easypaisa and JazzCash typically have low or zero transfer fees for wallet-to-wallet transactions in Pakistan.

Failed deposits are usually caused by: incorrect account details entered, insufficient balance in your wallet or bank, daily transfer limits reached, or a temporary network issue. Check your Easypaisa/JazzCash transaction history – if money was deducted but not received by Super Ace, it will be automatically reversed within 24–48 hours. If the issue persists, contact Super Ace support with the transaction ID from your mobile wallet for faster investigation.

Log in to your Super Ace account → tap the "Cashier" or "Deposit" button in your dashboard → select your payment method (e.g. Easypaisa) → enter the amount you want to deposit → follow the payment instructions (you will be redirected to your wallet or prompted to enter your wallet PIN) → confirm → your Super Ace balance is updated instantly. Full details are on our Deposit and Withdrawal page.

Log in to Super Ace → go to Cashier → select "Withdraw" → choose your withdrawal method (Easypaisa, JazzCash, IBFT or card) → enter the amount → confirm. Withdrawals are sent to the same payment method you used to deposit. Processing time is typically within 2 hours for Easypaisa and JazzCash, and up to 24 hours for bank transfers. Make sure your account has completed any active wagering requirements before requesting a withdrawal.

The minimum withdrawal amount at Super Ace is Rs 500 for Easypaisa and JazzCash, and Rs 1,000 for IBFT bank transfers. There is no set maximum, though very large withdrawals above Rs 100,000 may require additional KYC verification before processing. Check the Deposit and Withdrawal page for the current schedule.

Common reasons for withdrawal delays include: pending wagering requirements on an active bonus, an incomplete KYC verification, an unresolved account query, or a bank processing delay outside Super Ace's control. Log in and check your account notifications. If there is a pending action on your account, it will be flagged. If everything looks clear and your withdrawal has been pending for more than 4 hours, contact Super Ace live chat with your withdrawal reference number.

Bonus funds cannot be withdrawn directly. To convert bonus balance into withdrawable real money, you need to complete the wagering requirement attached to the bonus. Each bonus on Super Ace has a specific wagering requirement (e.g. 30x the bonus amount) and eligible games. Once the wagering requirement is met, the resulting real money balance can be withdrawn normally. Check the Promotions page for full wagering terms on each offer.

Super Ace does not charge a platform fee on standard withdrawals. Your full withdrawal amount is sent to your payment method. Your bank or mobile wallet provider may charge their own receiving or transfer fee – this is beyond Super Ace's control. To minimise any fees, Easypaisa and JazzCash are typically the lowest-cost options for Pakistani players.

Yes. If you have a positive real money balance when you activate a self-exclusion or cooling-off period at Super Ace, you can still request a withdrawal of that balance. Contact Super Ace support who will process the withdrawal to your registered payment method. You will not be able to log in for gaming, but your funds remain yours and will be returned. See our Responsible Gaming page for full details.

Super Ace offers a welcome deposit bonus to all new players who register and make their first deposit. The current offer, percentage match and maximum bonus amount are displayed on the Promotions page. The welcome bonus is automatically added to your account after your qualifying first deposit – you do not need to enter a promo code unless specified.

A wagering requirement (also called rollover) means you need to bet the bonus amount a certain number of times before you can withdraw winnings from that bonus. For example, if Super Ace gives you a Rs 1,000 bonus with a 30x wagering requirement, you need to place Rs 30,000 worth of bets on eligible games before the bonus converts to withdrawable real money. Not all games contribute equally – slots may count 100% while live casino games count less. Check each bonus's specific terms on the Promotions page.

Yes. Super Ace runs a Refer a Friend programme. When you refer a friend who registers a new Super Ace account and makes a qualifying deposit, both you and your friend receive a reward. Log in to your account, find your unique referral link in the "Refer a Friend" section and share it. Your referral bonus is credited once your friend meets the qualifying deposit condition.

Generally, Super Ace allows one active bonus at a time. You cannot stack two bonuses simultaneously unless a specific promotion explicitly states that stacking is permitted. You can, however, claim a new bonus after completing or forfeiting your current one. Check the Promotions page for any active multi-bonus events or special stacking offers during PSL season or Eid.

Go to your Super Ace account → Bonuses section → select the active bonus → tap "Forfeit Bonus". Note that forfeiting an active bonus removes the entire bonus balance from your account. Your real money balance is not affected. If you want to withdraw without completing wagering, you need to forfeit the bonus first. Contact support if you cannot find the forfeit option in your dashboard.

Yes. Super Ace runs weekly reload bonuses for existing players, cashback offers on net losses and special event promotions tied to PSL, ICC tournaments and Eid. These offers are posted on the Promotions page as they become available. Existing players are also informed of personalised offers via SMS to their registered mobile number, if they have opted into marketing communications.

First, check that your deposit met the minimum qualifying amount specified in the bonus terms. Some bonuses require a specific minimum deposit (e.g. Rs 500) to trigger. Also confirm that you did not already use the same bonus type on a previous deposit – most welcome bonuses are one-time-only. If your deposit was eligible and the bonus has not appeared after 15 minutes, contact Super Ace live chat with your deposit reference and the promotion name. They will investigate and credit it if you qualify.

Super Ace offers 200+ games including: live and online poker, card games (Teen Patti, Andar Bahar, Baccarat, Blackjack), fishing games, slots, live dealer casino tables, cricket betting, football betting and esports betting on PUBG Mobile, Valorant, CS2 and Dota 2. New games and betting markets are added regularly.

Yes. Cricket betting is one of the most popular sections on Super Ace. You can bet on PSL, ICC World Cups, Test matches, ODIs and T20Is with full live in-play markets. Super Ace offers ball-by-ball betting, match winner markets, player performance props and more. Odds update in real time. All bets are settled in PKR with no currency conversion.

Super Ace covers the most popular esports titles in Pakistan: PUBG Mobile, Valorant, CS2 (Counter-Strike 2), Dota 2 and mobile esports events. Visit the Esports Betting page to see the current match schedule, live markets and available odds. New esports titles are added as they grow in popularity among Pakistani gaming communities.

All Super Ace casino games use certified Random Number Generators (RNG) that are independently audited for fairness and randomness. Live dealer games use physical cards dealt by human dealers visible on camera, making outcome manipulation impossible. Esports and cricket betting odds are calculated from live market data. Super Ace is committed to transparent, fair gaming and publishes Return to Player (RTP) percentages for all slots and table games.

Fishing games are action-style casino games where you control a cannon that fires at fish swimming across the screen. Different fish carry different point values and payouts. You spend in-game currency (converted from your real PKR balance) per shot. Hit valuable fish to win multiplied payouts. Super Ace's Fishing Games section has over 15 titles with different themes and minimum bets from Rs 10 per shot – making them one of the most accessible games on the platform.

No app download is needed. Super Ace is fully accessible through your mobile browser. All 200+ games, the cashier, account management and live betting features work directly in Chrome or Safari on Android and iOS. Simply go to superace-jit.com and log in. The mobile web platform is optimised for touch screens and loads quickly on standard Pakistani mobile data connections.

Super Ace caters to all budgets. Fishing games start from Rs 10 per shot. Poker cash game stakes start from Rs 50 per hand. Slots have minimum spins from Rs 5. Sports and esports betting minimum stake is Rs 50 per bet. Live casino table minimums vary by game and time of day. Maximum bets are higher and displayed on each individual game interface.

Log in to Super Ace → tap your profile icon → go to "Account Settings" → select "Change Password". Enter your current password, then your new password twice to confirm. Tap "Save". Your new password applies immediately. If you have forgotten your current password, use the "Forgot Password" link on the login page and reset via SMS OTP to your registered mobile number.

To change your registered mobile number, contact Super Ace support – this requires identity verification before the change is made to prevent unauthorised changes. To update your email address, go to Account Settings from your dashboard. Update your email before changing your mobile number, not after, so you do not lose access to OTP resets in the interim.

Contact Super Ace support via live chat or email and request permanent account closure. Our team will verify your identity, process any remaining balance to your registered payment method and then close the account. Permanent closure cannot be reversed. If your reason for closure is related to gaming habits, consider using our self-exclusion tool first – it is designed specifically for this situation.

KYC verification at Super Ace requires uploading a clear photo or scan of your CNIC (front and back) and a recent selfie. Go to Account Settings → Verification → upload your documents. Verification is typically completed within 24 hours. Once verified, your account has no withdrawal hold and can access higher betting limits. KYC is required before withdrawing above Rs 50,000 in a rolling 30-day period.

Log in to Super Ace → profile menu → "Transaction History". You will see a full chronological record of every deposit, withdrawal, bet and bonus transaction on your account. You can filter by date range, transaction type and game. Super Ace keeps full transaction records for a minimum of 5 years. This history is useful for tracking your own spending and for disputing any transaction discrepancy with support.

No. Player-to-player balance transfers are not permitted at Super Ace. Each account is individual and balances cannot be moved between accounts. If you want to share a promotion with a friend, use the Refer a Friend programme. If you want to send money, withdraw to your own bank or wallet first and handle any personal transfers through normal Pakistani banking channels.

Super Ace uses TLS 1.3 encryption on all web pages to protect data in transit. Passwords are stored as salted cryptographic hashes – never in plain text. Payment data is processed by certified payment processors and is never stored on Super Ace servers. All data at rest is protected with AES-256 encryption. Super Ace never sells personal data to third parties. Full details are in our Privacy Policy.

Log in to Super Ace → Account Settings → Security → Enable Two-Factor Authentication. Select SMS OTP as your 2FA method. Enter your registered mobile number and verify with the OTP sent to your phone. Once enabled, every Super Ace login will require both your password and a fresh OTP. This is strongly recommended for all Pakistani players as it prevents unauthorised access even if your password is ever compromised.

Act immediately. If you can still log in, change your password right away and contact Super Ace support via live chat. If you cannot log in because the password has been changed, email support@superace-jit.com with the subject "Urgent: Unauthorised Account Access". Include your registered mobile number and as many identifying details as possible. Super Ace's security team will freeze the account within hours and investigate. Do not delay – unauthorised account access is treated as an emergency.

No. Super Ace support agents will never ask for your password – under any circumstances, through any channel (live chat, WhatsApp, SMS or email). If you receive such a request, it is a social engineering or phishing attempt. Do not provide your password. Report the incident to Super Ace by emailing support@superace-jit.com and change your password immediately as a precaution.

To log out on your current device: tap your profile icon → "Logout". To end all active sessions across all devices (including devices you no longer have access to): go to Account Settings → Security → "End All Sessions". This immediately terminates every active Super Ace session across all browsers and devices. After doing this, change your password if you believe any session was unauthorised.

Log in → profile icon → "Responsible Gaming" → "Deposit Limits". Select your limit period (daily, weekly or monthly) and enter your maximum PKR amount. Tap "Set Limit" and it applies immediately. Reductions to deposit limits take effect instantly. Increases require a 7-day waiting period before they take effect. This asymmetry is intentional – it means you can always protect yourself immediately. Full details at Responsible Gaming.

Go to your Super Ace account → Responsible Gaming → Self-Exclusion. Choose your exclusion period: 1 month, 3 months, 6 months, 1 year or permanent. Confirm your selection. The exclusion applies immediately – you will be logged out and will not be able to log back in for the duration. Temporary exclusions cannot be reversed before their end date. Permanent exclusion can never be reversed. See Responsible Gaming for full details.

The fastest first step is to set a deposit limit or cooling-off period directly from your Super Ace account – it takes under a minute and creates an immediate practical boundary. If you want to speak to someone, contact Super Ace support via live chat and say "Responsible Gaming" – you will be connected to a trained agent who will listen without judgment and help you activate whatever protections are appropriate. All such conversations are fully confidential. See the full Responsible Gaming page for more options.

Setting a deposit limit or session reminder at Super Ace does not affect your eligibility for any bonuses. You can still claim offers and complete wagering requirements within your set limits. A cooling-off period or self-exclusion will pause active bonuses but not forfeit them, provided the exclusion was not triggered by a terms violation. Unexpired bonuses are restored when a cooling-off period ends.

Yes. Super Ace takes third-party welfare reports seriously. If you are concerned about a family member's gaming behaviour, email support@superace-jit.com with the subject "Third Party Welfare Concern". Include the player's registered mobile number and a description of your concern. We cannot share account details with third parties, but we will conduct a discreet review and take appropriate protective action where a genuine welfare concern is identified. See Responsible Gaming.