Super Ace Terms and Conditions – Pakistan Online Gaming Platform Rules

1 Introduction & Acceptance

These Terms and Conditions apply to all use of the Super Ace platform accessible at superace-jit.com, including all games, betting markets, promotions and any other services provided by Super Ace. They should be read together with our Privacy Policy and Responsible Gaming Policy, which are incorporated into these Terms by reference.

Super Ace is an online gaming and sports betting platform designed primarily for users in Pakistan. All transactions on the platform are conducted in Pakistani Rupees (PKR). By registering an account, you confirm that you have read these Terms, that you are of legal age to gamble (18 years or older), and that you are accessing Super Ace from a territory where online gaming is not prohibited under applicable local law.

These Terms were last updated on 1 July 2025. We reserve the right to update them at any time. We will notify registered users of material changes via the email address or mobile number registered to their account. Continued use of Super Ace after changes are posted constitutes acceptance of the revised Terms.

2 Eligibility

To register and maintain an account at Super Ace, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 18 years of age. Super Ace has a strict zero-tolerance policy towards underage gambling and will terminate any account found to belong to a person under 18, with all winnings forfeited.
• You must be a natural person (not a corporation, partnership or other legal entity) registering on your own behalf.
• You must not be an employee, contractor, director or agent of Super Ace, or an immediate family member of such a person.
• You must not have been previously excluded from Super Ace or had an account closed for policy violations.
• You must not be accessing Super Ace from a territory where online gambling is explicitly prohibited.
• You must not be on any regulatory exclusion list or self-exclusion register that applies to online gaming.

Super Ace reserves the right to request proof of eligibility from any player at any time. Failure to provide satisfactory documentation may result in account suspension and withholding of withdrawals pending verification.

3 Account Registration

3.1 One Account Per Player

Each player may hold only one Super Ace account. Duplicate accounts are prohibited. If you discover that you have been issued a duplicate account by error, you must contact Super Ace support immediately. Intentional creation of multiple accounts for the purpose of receiving duplicate bonuses or circumventing limits will result in permanent account closure and forfeiture of all funds.

3.2 Accurate Information

You must provide accurate, current and complete information during registration. This includes your full legal name, date of birth, mobile number and email address. You must update this information promptly if it changes. Super Ace will not be liable for any loss you incur as a result of providing false or outdated information.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your Super Ace username and password. You must not share your login credentials with any third party or allow any other person to access your account. Super Ace will never contact you by email, live chat or any other channel to request your password. Any activity conducted through your account while your credentials are valid will be treated as having been conducted by you.

3.4 Identity Verification (KYC)

Super Ace may require you to complete identity verification at any point, including before processing a withdrawal above Rs 50,000. Accepted documents include a valid Pakistani CNIC (Computerised National Identity Card) and proof of payment method ownership. Failure to complete KYC within 30 days of a request may result in account suspension.

4 Deposits

Super Ace accepts deposits via the following payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard bank cards. All deposits are processed in PKR. Super Ace does not accept deposits in foreign currencies.

• Minimum deposit: Rs 200 across all payment methods.
• Maximum deposit: Varies by payment method and account tier. Displayed in the Cashier section of your account.
• Processing time: Easypaisa and JazzCash deposits are credited instantly. IBFT deposits may take up to 2 banking hours. Card deposits are typically instant but may be subject to bank processing times.
• Failed deposits: If a deposit is debited from your payment account but does not appear in your Super Ace balance within 30 minutes, contact support with the transaction reference number.

Super Ace does not charge fees for deposits. However, your payment provider may apply their own transaction charges. Check with your bank or mobile wallet provider for their applicable rates.

Deposits must come from a payment method registered in your own name. Third-party deposits are not accepted and will be reversed. Any Super Ace balance funded by a third-party deposit may be confiscated pending investigation.

5 Withdrawals

Winnings at Super Ace are withdrawable at any time subject to the conditions in this section and the completion of any applicable wagering requirements attached to active bonuses.

• Minimum withdrawal: Rs 500.
• Maximum withdrawal per transaction: Rs 500,000. Higher amounts require a manual review request.
• Processing time: Easypaisa and JazzCash withdrawals are typically processed within 15 minutes. IBFT withdrawals are processed within 2 banking hours. Card withdrawals may take 1–3 banking days.
• Withdrawal to original method: Withdrawals will be returned to the same payment method used for the most recent deposit. In cases where this is not possible, Super Ace will contact you to arrange an alternative.

5.1 Verification Before Withdrawal

Super Ace may place a hold on withdrawal requests pending identity verification. This is a standard anti-fraud and anti-money laundering procedure. Players who complete KYC proactively typically experience no delays on withdrawal requests.

5.2 Withdrawal Limits During Promotions

Certain Super Ace promotions include maximum withdrawal caps on winnings generated from bonus funds. These caps are stated in the individual promotion terms and do not apply to winnings generated from your own deposited funds.

6 Bonuses and Promotions

Super Ace offers a range of bonuses and promotional offers to new and existing players. All bonuses are subject to the following general conditions in addition to any specific terms stated in the individual promotion:

• Wagering requirement: All Super Ace bonuses carry a wagering requirement expressed as a multiplier (e.g. 20×). This means the bonus amount (or bonus + deposit, as stated) must be wagered the stated number of times before any withdrawal can be processed. The applicable wagering requirement is always displayed before you claim a bonus.
• Game contribution: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, table games 10–25% and live dealer games 10%. The exact contribution rates for each game are available in the Promotions section of Super Ace.
• Expiry: Bonuses that are not claimed within the stated claiming period and wagering requirements that are not completed within the stated expiry period will be forfeited without compensation.
• One active bonus at a time: Super Ace allows only one active bonus at a time per account. Claiming a new bonus while a previous bonus is active may result in the earlier bonus being forfeited.
• Abuse: Any attempt to exploit Super Ace bonus terms through coordinated betting strategies, multi-accounting or collusion will result in cancellation of the bonus and all associated winnings, and may result in permanent account closure.

Super Ace reserves the right to modify or withdraw any promotion at any time. Changes will be communicated via the Promotions page or by email. Players who have already claimed a bonus will not be retroactively affected by term changes applied to that specific bonus.

7 Gaming Rules

All games offered at Super Ace – including casino games, card games, fishing games and poker – are governed by individual game rules displayed within each game interface. These specific rules take precedence over general terms in the event of a conflict.

7.1 RNG Certification

All random-outcome games at Super Ace use independently certified Random Number Generator (RNG) technology. RNG systems are tested and certified to ensure that outcomes are statistically random, independent between rounds and unpredictable. Super Ace publishes RTP (Return to Player) percentages for all RNG games.

7.2 Live Dealer Games

Live dealer games use physical cards and dice dealt by trained dealers in licensed studio environments. These games are streamed in real time to your device. The outcome is determined by the physical results of the live dealing and cannot be influenced by the platform or the player after bets are placed.

7.3 Technical Failures

In the event of a disconnection or technical failure during a game session at Super Ace, the outcome of any completed game round will stand. If the disconnection prevents a game round from completing, the round will be voided and any stakes returned to your balance. Super Ace is not liable for losses incurred due to internet connectivity issues on the player's side.

7.4 Void Bets

A bet may be declared void by Super Ace if it was placed after the applicable closing time, if the game experienced a software error affecting the integrity of the round, or if the bet was placed in violation of these Terms. Void bets are settled by returning the original stake to the player's balance.

8 Sports and Esports Betting

Super Ace offers betting on cricket, football, and a range of esports titles including PUBG Mobile, CS2, Valorant, Dota 2 and others. The following rules apply to all betting markets on the platform.

8.1 Bet Acceptance

A bet is accepted only when you receive a confirmation message and the bet appears in your Bet History. Super Ace reserves the right to decline any bet without providing a reason. In practice this occurs most commonly when odds have changed before the bet is confirmed or when a market has closed.

8.2 Settlement

Bets are settled according to the official result as confirmed by the relevant governing body (ICC for cricket, FIFA for football, respective esports tournament organisers for esports). Super Ace typically settles markets within 30 minutes of an event concluding. Where official results are delayed, settlement may be delayed accordingly.

8.3 Postponed and Abandoned Events

If a sporting event is postponed and does not take place within 48 hours of its original scheduled time, all pre-match bets on that event will be voided and stakes returned. For esports events, the equivalent period is 12 hours. In-play bets on an event that is abandoned after sufficient time to determine an official result will be settled on that result. Where no official result is declared, all in-play bets are voided.

8.4 Palpable Errors

Super Ace will void any bet placed at odds that were published in error due to a clear and obvious pricing mistake (referred to as a "palpable error"). This includes situations where odds are significantly out of line with the true market price. Super Ace will notify affected players by email when a palpable error settlement is applied.

8.5 Maximum Payout

Individual bet payouts are subject to per-event and per-day maximum payout limits as displayed in the betting interface. These limits apply regardless of the stated odds at the time of bet placement.

9 Prohibited Conduct

The following activities are strictly prohibited at Super Ace and will result in immediate account suspension, forfeiture of balances and may result in legal action:

• Creating or operating more than one Super Ace account.
• Providing false information during registration or verification.
• Using another person's identity, payment method or funds without their explicit consent.
• Using any software, bot, script, algorithm or automated tool to play games or place bets.
• Colluding with other players to gain an unfair advantage in poker or any multiplayer game.
• Exploiting software bugs, glitches or errors in Super Ace games or systems. Any such errors must be reported to support immediately.
• Engaging in or facilitating money laundering, fraud or any other criminal activity through Super Ace.
• Attempting to reverse-engineer, copy or interfere with any part of the Super Ace platform.
• Abusing Super Ace customer support staff with threatening, abusive or discriminatory language.

10 Account Suspension and Closure

10.1 Closure by Player

You may close your Super Ace account at any time by contacting support. If you have an active balance, you must withdraw it before or during the closure process. Accounts closed by the player at their own request are eligible for reopening after a 30-day cooling-off period.

10.2 Suspension by Super Ace

Super Ace may suspend or close your account with immediate effect and without prior notice in the following circumstances: suspected fraud or prohibited conduct; failure to complete KYC within the required timeframe; breach of any of these Terms; receipt of a valid regulatory instruction to close the account.

10.3 Funds on Closure

Where an account is closed due to player request and no investigation is outstanding, the available balance (minus any active bonus funds) will be returned to the player's registered payment method within 5 banking days. Where an account is closed due to a violation of these Terms, Super Ace reserves the right to withhold funds pending investigation. Any funds confirmed to have been obtained through prohibited conduct will be forfeited.

11 Responsible Gaming

Super Ace is committed to providing a safe and responsible gaming environment. We recognise that for a small number of players, gambling can become problematic, and we take our responsibility to these players seriously.

• Deposit limits: You can set daily, weekly or monthly deposit limits from your account dashboard. Limits take effect immediately and can only be decreased with immediate effect. Increases to limits require a 7-day cooling-off period before they take effect.
• Session reminders: You can set reminders to notify you when you have been playing for a specified period of time.
• Self-exclusion: You can request self-exclusion for a period of 1 month, 3 months, 6 months, 1 year or permanently. During a self-exclusion period, you will not be able to log in to or deposit at Super Ace. Permanent self-exclusion cannot be reversed.
• Reality checks: Pop-up notifications can be activated to inform you of your session duration and net gambling activity at regular intervals.

If you believe you have a gambling problem, please visit our Responsible Gaming page for detailed guidance and resources. Super Ace strongly encourages players to make use of these tools before any concern becomes a serious problem.

12 Privacy and Data Protection

Super Ace collects and processes personal data in accordance with our Privacy Policy, which you can read at superace-jit.com/privacy-policy. By registering an account, you consent to the collection, storage and use of your personal data as described in that policy.

The key points you should be aware of are:

• Super Ace collects registration data, transaction records, gaming activity and device information for the purposes of operating the platform, processing payments and complying with applicable legal obligations.
• Super Ace does not sell your personal data to third parties. Data may be shared with licensed payment processors and identity verification providers as required to operate the platform.
• You have the right to request access to, correction of or deletion of your personal data, subject to our legal obligations to retain certain records.
• All personal data is stored on secure, encrypted servers. Super Ace maintains technical and organisational measures proportionate to the risk of processing your data.

13 Intellectual Property

All content on the Super Ace platform – including but not limited to the website design, logos, graphics, game interfaces, software, text and trademarks – is owned by or licensed to Super Ace and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Super Ace platform for your personal, non-commercial gaming and betting activities only. You may not copy, reproduce, modify, distribute or create derivative works from any Super Ace content without our prior written permission.

Unauthorised use of Super Ace intellectual property may give rise to claims for damages and/or injunctive relief. If you believe that any content on Super Ace infringes your own intellectual property rights, please contact us at support@superace-jit.com.

14 Limitation of Liability

To the maximum extent permitted by applicable law, Super Ace and its directors, employees, agents and affiliates shall not be liable for:

• Any loss of profits, revenue, data, goodwill or business opportunity arising from your use of Super Ace, whether direct or indirect.
• Any service interruption, downtime or technical failure of the platform, regardless of the cause.
• Any losses arising from actions taken by Super Ace in good faith in accordance with these Terms, including account suspension during an investigation.
• Any third-party content, links or services that may be referenced on or accessible through the Super Ace platform.

Nothing in these Terms excludes or limits Super Ace's liability for fraud, wilful misconduct, or any other matter that cannot be excluded under applicable law. This limitation of liability applies whether the relevant claim is based in contract, tort, negligence or any other legal theory.

15 Amendments to These Terms

Super Ace reserves the right to amend these Terms and Conditions at any time. We will notify registered players of material changes by email or through a notice displayed prominently on the platform at least 7 days before the changes take effect, except where an immediate change is required by law or a regulatory instruction, in which case notice will be provided as soon as reasonably practicable.

The date of the most recent update is displayed at the top of this page. By continuing to use Super Ace after changes take effect, you confirm acceptance of the revised Terms. If you do not accept the revised Terms, you should stop using Super Ace and withdraw your balance before the effective date.

16 Governing Law and Disputes

These Terms and Conditions and any dispute arising from your use of Super Ace shall be governed by the law applicable to the jurisdiction in which Super Ace is licensed to operate. In the event of a dispute, Super Ace will first attempt to resolve the matter through our internal complaints process.

16.1 Internal Complaints Process

If you have a complaint about Super Ace, you should contact our support team in the first instance via live chat or email at support@superace-jit.com. Our support team will acknowledge your complaint within 24 hours and provide a substantive response within 5 business days. Where a complaint cannot be resolved at support level, it will be escalated to the Super Ace Compliance team for review.

16.2 Dispute Resolution

If a dispute cannot be resolved through the internal process, either party may refer the matter to independent dispute resolution. Super Ace will cooperate fully with any legitimate regulatory or dispute resolution process. Players are also entitled to seek independent legal advice at any stage.

17 Contact Us

If you have any questions about these Terms and Conditions, or about any aspect of the Super Ace platform, please contact us through the following channels:

• Live Chat: Available 24/7 from any page on Super Ace. Average response time under 3 minutes.
• Email: support@superace-jit.com. Responses within 24 hours.
• Language: Support is available in English and Urdu.

For responsible gaming support, data protection requests or compliance matters, please mark your email with the relevant subject heading to ensure it reaches the correct team promptly.